We pay claims refunds by electronic transfer (EFT) into your bank account. Please call us on 0860 002 108 if you need to update your banking details.
To allow us to process your claim quickly and efficiently, please make sure that your account and receipt show the following:
Please check that prescriptions for medicine show all the details above as well as the correct amount of medicine dispensed. If the pharmacy excludes any of these details, we will not be able to process your claim.
We pay claims weekly. Every month, you will receive a statement showing your claims and available benefits. You can also log in to the Member Zone to view the status of your claims.