We’ve been around for nearly 40 years – long enough to have developed a rich heritage and a solid understanding of the private healthcare industry in South Africa. So our team of experts is always looking at innovative ways to ensure our members get affordable, quality healthcare, whether it’s keeping our fingers on the pulse of technology, managing your care so lifestyle diseases are identified before they become chronic, or negotiating better rates for you. If you are one of our 730 000 beneficiaries, then you will know we are always on your side – negotiating for better rates and sourcing reputable service providers to help keep you healthy and limit rising healthcare costs.
We don’t believe in one-size-fits-all, so our wide range of plans ensure that you and your family will find a snug fit for your particular needs. We also believe there is beauty in simplicity and have made our plans easy-to-understand and use while helping to stretch your benefits as far as possible. Whether you are a go-getting entrepreneur, a CEO, newly-weds, a couple with a new family, facing retirement, or a minimum wage earner who needs peace of mind when it comes to healthcare, Bonitas is there for you.
And yes size does matter – we have financial stability, strong key indicators of fiscal health and reserves of over R6 billion. So you know we have you covered.
One of the Bonitas strategic pillars is to connect with our customers to ensure we are always striving to deliver on their best interests and remain member-centric. Our team have all embraced this strategy and their hard work in supporting this strategy is paying off.
Bonitas Medical Fund has been highlighted as having a high level of service excellence and customer satisfaction across three different surveys.
The Ask Afrika Orange Index, which started in 2001, measures services within and across 31 industries, using 10 of the most relevant service benchmarks. This provides a 360-degree view of the service performance of an organisation while measuring customer and emotional satisfaction and loyalty.
The South African Customer Satisfaction Index (SA-CSI) for Medical Schemes (2019) conducted by Consulta, provides highly scientific insights into the overall level of satisfaction of customers of South Africa’s medical scheme providers.
In the overall 2019 Customer Satisfaction Index, Bonitas came out on top (joint leadership position), showing the greatest improvement of 4.9 index points.
2nd place in the 2019 Medical Aid Companies category! The Sunday Times Top Brands survey is the leading barometer of consumer sentiment towards brands. When you receive accolades such as these, it is an endorsement that you are doing something right, however the competition will become fiercer.
Notwithstanding the achievements, we will not allow ourselves to become complacent but remain passionate and committed to doing right by our members and beneficiaries!
We are proud to be making a difference to our members when they need us the most, in life-changing moments. We are there For South Africa, For Life!
Medical schemes are non-profit organisations. This means any money we save is for the benefit of our members. The more we can save, the more we can keep costs down as well as increase the value of your benefits.
While we might not run for commercial profit, all our financial ducks still have to be very much in a row, including our financial reserves. The good news is we have more than enough in reserves. So we are absolutely confident that we can not only pay your claims but provide you with the best possible bang for your buck.
As an added bonus, our financial indicators are well above industry average and include low expense ratios, allowing us to provide you with quality healthcare and benefits.
Disclaimer on conclusion of external audit process
The Bonitas external audit process concludes with the submission of the annual statutory return (ASR) to the Council for Medical Schemes (CMS). The CMS ASR system was adjusted for 2023 due to introducing International Financial Reporting Standards (IFRS) 17: Insurance Contracts, and the medical schemes industry was informed of a delay in the ASR process. This led to a delay in concluding the Bonitas external audit. To minimise the impact on regulated AGM timeframes, the CMS guided medical schemes to issue the Annual Financial Statements (AFS) and the Annual Integrated Report (AIR) in draft form. The AFS and AIR will be finalised and signed when the external audit opinion is concluded. If any changes are required to the AFS by the CMS the Scheme will inform you accordingly.
Effective leadership is rooted in passion for the cause – in this case making quality healthcare more affordable and accessible. If we make a profit it is ploughed straight back into the Fund so that we can give you more value for your money. We also use this profit to help keep healthcare costs down for you. We have a management team with a wealth of experience to ensure that Bonitas runs smoothly. They are supported by an independently elected Board of Trustees to ensure that our members’ interests are always put first.
Because we have been entrusted with the responsibility of looking after your needs, we take your welfare and healthcare very seriously. It is our duty and our promise to:
We have a number of sponsorship initiatives that benefit not just our community of members but the community at large. The thread that runs through all of them, big or small, is that we are always promoting health and wellness and making healthcare accessible to more people. This includes improving the skills of your healthcare professionals so they give you the best, cutting edge level of care and sharing information and tips around chronic conditions and other health concerns that are prevalent in South Africa.
Hearing loss is more common than we think, up to 19% of South African school children suffer from varying degrees of hearing difficulties. To address this important health issue and close the gap on hearing impediments, we have partnered with humanitarian aid organisation, Gift of the Givers, on a project that will initially screen around 15 860 learners during 2023. We are truly excited by this partnership, and we know this ambitious project will have a profound impact on so many lives. .